Installation is offered by our professional team, and is installed quickly. For example, our deck unit can be completed between 30 and 60mins. You can request a quote any time by typing "yes" for the quote section in your cart during your purchase or by calling 0452 481 084.

To request a quote for installation - simply browse to a product and add it to your cart. On the cart page, click on "quote me on an install" and type Yes in the text box. Once you make a purchase our team will be in touch to discuss the install. Alternatively call 0452 481 084.

Our products are easy to install and require non-specialised standard tools. If installing on a deck, a template and specific instructions are avialable in the box, and on the website.

Whilst it is possible for anyone to install the EzyHold, we do recommend working with professionals for installing the tile insert, and when working with concrete, marine, or public spaces.

The Deck product can be installed into a deck with a drill and a jigsaw. Instructions will be provided as part of your delivery, and additoinal detail can be found on our website. View below for step by step instructions. 

To sign into your account, select the icon of a human at the top of the site next to your shopping cart. This will allow you log back in to edit your profile, and check the status of your orders 

If you no longer have your password, please use the forgotten password feature on the my account section of our website. If this does not solve your problem, please reach out to our our service team who may be able to reset it for you. 

Yes you can update your order information, such as your name, email or address , by logging into your account and navigating to the 'Account details' section

Yes, tracking information for your orders will be available in the "Order Details" section within your account.

You can save your billing and shipping addresses in the "Address Book" or "Account Settings" section of your account for faster checkout.

EzyHold ensures your account information is secure by using industry-standard encryption and security measures.

To sign out, click on the "Log Out" button located in the account menu or profile dropdown at the top of the website.

Yes, you can place an order as a guest, but creating an account allows you to track orders and access faster checkout in the future.

If you notice any suspicious activity, change your password immediately and contact EzyHold’s customer support for further assistance.

To place an order, browse our products, select the item you want, choose the quantity or specifications, and click "Add to Cart." Once you've added all desired items, proceed to checkout to complete your order.

If you need to make changes or cancel your order, please contact our customer support team as soon as possible. Changes can only be made if the order has not yet been processed or shipped.

Yes, we accommodate bulk orders. Contact our sales team for more details on bulk pricing and special requirements.

Yes we ship to Uk, Europe, USA, NZ 

When you purchase with EzyHold, you will receive a confirmation email with your order ID, and the stated delivery address. You willl also receive a number of updates with your tracking ID as your order is packed and shipped. You can also check on your order progress by logging into my account.

If an item is out of stock, we’ll notify you during the ordering process or via email. You can choose to wait for restocking, select an alternative product, or request a refund.

Yes, you can securely save your payment details during checkout for faster transactions in the future.

EzyHold accepts various payment methods, including American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, Union Pay, and Visa

You can return or exchnage an item should it not be fit for purpose. Please review our return policy for more information. 

Enter your discount code in the "Promo Code" or "Discount Code" field at checkout, and click "Apply" to see the updated total.

Not at this stage, for items going to different addresses, please submit seperate orders

Our shipping costs vary based on global region, qty purchased, and type of product. You can review our shipping policy here 

No, there is no minimum order value unless specified for certain promotions or bulk orders.

You can cancel your order at any time up until it has been shipped from our warehouse in melbourne. If you wish to cancel after this point, you will need to wait for the item to arrive so that it can be sent back to us before we can finalise cancelation. Please also review our returns policy. 

Yes, during checkout, you can include special instructions or request a preferred delivery date. We’ll do our best to accommodate your request.

If there’s an issue with your order, please contact us immediately with your order details, including any images of damage or specific issue or a description of the problem. We’ll resolve it promptly by offering a replacement or refund.

For trade and retail enquiries, please email us at info@ezyhold.com.au or contact our sales area on 0418 555 517. 

Yes, we provide special pricing for bulk orders. Contact our sales team for a personalized quote and details about bulk purchase discounts.

For trade and bulk purchases of 10 or more, minimum order quantities may apply. Please reach out to us for specific details based on the product and order size.

Yes, we welcome partnerships with retailers. If you’re interested in stocking our products, please contact us to discuss wholesale opportunities.

Lead times for bulk orders depend on the order size and product availability. Our team will provide an estimated delivery timeline when you place your order.

Yes, we ship bulk orders across Australia. For international bulk orders, please contact us to confirm shipping availability and costs.

Yes, we can arrange special delivery options for large or bulk orders, including freight services. Additional charges may apply.

For bulk purchases, you can contact us directly via phone or email to discuss your requirements and finalize the order.

Trade account holders may have access to exclusive promotions and discounts. Keep an eye on our communications for updates.

If you’re interested in becoming a distributor, please register an account on our website, and contact us to discuss partnership opportunities and requirements.